What’s Included

Each rental is fully prepared so you can focus on the experience, not the setup.

• Professionally prepared electric bike
• Charger included
• On-site orientation and usage guidance at pickup
• Optional accessories available (lights, racks, locks)

Our system is designed for fast pickup and smooth drop-off, so you can get on the road with minimal friction.

Why Riders Choose Jager Bikes Playa

• Desert-optimized electric bikes built for the conditions
• Fat tire stability for riding on soft terrain
• Organized Reno-based logistics (easy pickup & return)
• Long-term storage options for returning riders
• Transparent, upfront rental pricing
• Experienced team that operates inside the environment

We understand the environment because we operate inside it — and everything we do is designed to make your experience smoother, easier, and more reliable.

Pickup Information

Your bike will be ready for pickup in Reno, NV, approximately 15 minutes from the airport and easily accessible by RV.

• Pickup Window: August 27 – September 3, 2026
• Early Camp Pickup: Camps may coordinate group pickups starting as early as August 20, 2026 (during build week)
• Instructions: Exact address, hours, and detailed instructions will be shared before the event

We can also coordinate delivery to your Reno hotel or the airport for an additional fee.

Return Information

Returns are simple and flexible:

• Drop-off Window: September 5 – September 11, 2026
• Return your bike to the same Reno location
• Our team will be available to assist with any issues during return

We’re here to help — if anything comes up with your bike, we’ll work with you to resolve it quickly.

Cancellation & Refund Policy

• Before August 1, 2026: Free cancellation (0% fee)
• August 1 – August 15, 2026: 30% restocking fee
• After August 15, 2026: 50% restocking fee

Late cancellations incur higher fees due to logistics, preparation, and storage for the following year.

Note: Chargers and batteries are non-returnable unless found defective at pickup.

Damaged Goods & Inspection

Please inspect your bike at pickup before signing.

• If there is any issue, we will fix it on the spot or provide a full refund
• Once the bike leaves the pickup location, it is considered accepted in good condition

We stand behind the quality of our bikes. Due to the nature of the event environment, bikes that have been used cannot be returned.