FAQ

Your e-bike pickup will be in the Reno / Sparks area, conveniently located on the way to the event.

We’ll send the exact pickup address, hours, and instructions during the first week of August, so you’ll have everything you need before heading out.

You’ll receive your full pickup details during the first week of August.

This includes the location, pickup hours, and any final instructions to make your pickup smooth and easy.

Please bring the following with you when you arrive for pickup:

• A valid photo ID
• Your booking confirmation
• A payment method for the refundable deposit, if still required at pickup

We recommend arriving with your order confirmation handy so the process goes extra fast.

Yes — each bike requires a refundable deposit.

The deposit amount depends on the bike model you book. Once your bike is returned in acceptable condition, with no missing parts or damage beyond normal use, the deposit will be refunded according to our return process.

In some cases, yes — but please contact us in advance so we can approve it.

The person picking up must be able to show the required booking details and identification. We want to keep things easy, but also make sure every bike gets to the right rider.

If you need to make changes to your booking, please contact us as early as possible.

We’ll do our best to help based on availability, timing, and the bike model reserved. The earlier you reach out, the better the chances we can accommodate your request.

At this time, bikes are picked up from our Reno / Sparks pickup location.

We can deliver to the Airport or to Hotel in Reno

Yes — your bike will be prepared for pickup and ready to ride.

We’ll also make sure you receive the basics you need, so you can spend less time figuring things out and more time getting on the road.

Your e-bike comes ready for the ride, with all the essentials included so you can focus on enjoying the experience.

• Fully assembled e-bike
• Battery installed and ready to go
• Charger

You can also add accessories to your order, such as locks, baskets, phone holders, and more.

To make your pickup even smoother, you can request accessories to be pre-installed before you arrive — so your bike is fully set up and ready to ride from the moment you get it.

We offer online support during the event to help with common issues and questions.

If something comes up, reach out to our support team and we’ll guide you through the next steps as quickly as possible.

Yes — we support riders remotely with troubleshooting and guidance.

We also provide helpful video tutorials for common bike issues, so many problems can be solved quickly without stress.

You can contact our support team online during the event for assistance.

For the fastest help, we recommend reaching out with as much detail as possible, including your order name, bike model, and a photo or short video if relevant.

If your battery is running low, recharge it as soon as you can using the charger provided with your rental.

To extend battery life during the ride, pedal when possible and avoid using full power all the time. A little teamwork between you and the bike goes a long way.

Yes — the bike can still be pedaled without battery power.

Just keep in mind it will feel heavier than a regular bike, so it’s always best to charge before the battery gets too low.

That depends on the bike model.

Some models are designed to accommodate an additional passenger, while others are intended for a single rider only. Please follow the intended use of your specific bike model for safety and comfort.

You are responsible for the bike during your rental period, so we strongly recommend locking it whenever it is not in use.

If a bike is lost or stolen, the deposit will not be refunded, and additional charges may apply depending on the situation and bike model.

We recommend treating the bike like your trusted campmate — keep it close, lock it up, and don’t leave it unattended.

Our bikes are built to handle the environment, and dust is not an issue — they’re made for it.

If something stops working due to normal use, reach out to our support team and we’ll help you troubleshoot.

If a part is broken due to misuse, damage, or improper handling, the cost of repair or replacement may be deducted from your deposit, based on our parts and service pricing.

Ride it, enjoy it — just treat it with a bit of love and it will take care of you too.

Bike returns take place in the Reno / Sparks area.

Your full return instructions, including the location and return process, will be shared with you along with your pickup and event information.

Return dates are scheduled shortly before the event ends.

Please follow the return window provided in your instructions so we can keep things flowing smoothly for everyone.

When you return your bike, our team will inspect it and confirm that all rented items are included.

If everything is returned in acceptable condition, your refundable deposit will be processed according to our return policy.

Please return your bike within the assigned return window.

Late returns can affect logistics for the whole operation and may result in additional charges. If something unexpected happens, contact us as soon as possible.

We may offer storage options for your own bike, depending on the availability.

If you’re interested, feel free to contact us and we’ll let you know what options are available.

The rental period is designed to cover the event trip, including pickup before the event and return after it ends.

Your exact booking dates will appear in your order details and confirmation emails.

Yes — our bikes are selected to be comfortable, practical, and easy to use for a wide range of riders.

Whether you’re an experienced rider or just looking for an easier way to get around, the goal is simple: less walking, more exploring.

No — your bike will be prepared for pickup and ready to use.

That means less tools, less guessing, and more riding.

Yes — we’re here to help before, during, and after your rental.

If you have questions about your booking, pickup, return, or bike details, feel free to contact us.

We’re not just a rental company — we’re riders who built this specifically for the event experience.

Everything we do is designed to make your journey simple, reliable, and stress-free from the moment you arrive to the moment you leave.

• Pickup on your way in — no detours, no wasted time
• Ready-to-ride bikes — fully assembled, tested, and event-prepared
• Built for the conditions — our bikes are selected and maintained to handle the environment
• Smart logistics — smooth pickup and return process, no unnecessary friction
• Support when you need it — online help, tutorials, and real people behind the scenes
• Optional upgrades — customize your ride with accessories, pre-installed before pickup

We’ve designed this so you don’t have to think about logistics — just arrive, pick up your bike, and ride.

From riders to riders.

Yes — we provide video tutorials to help with common questions and troubleshooting.

They’re designed to be quick, helpful, and easy to follow when you need answers fast.